Wellbeing Support puts individual client needs at the centre of care, with personalised help just a phone call away.

The personalised service is included as standard and available from day one of your client’s policy. Delivered by RedArc’s experienced registered nurses, dedicated support can range from a reassuring chat, advice and guidance, to a clinical assessment and organising specialist services.

Key details



Available to advisers

Access available to those who buy their protection policy through an intermediary.

Supports self-referral

Your client doesn’t need to contact us to use Wellbeing Support and it won’t impact their main policy.

Serious and chronic illness support

Help with managing an illness, what to expect, and treatment options.

Practical guidance

Advice on navigating the NHS, social care, charities, support groups, and later life planning.

Dietary and lifestyle advice

Information on illness prevention, minimising risks and staying healthy.

Mental health support

Help with anxiety, stress, bereavement and relationships, plus access to a course of counselling, if appropriate.

Rehabilitation and recovery

Return to work support, and access to services such a course of physiotherapy or speech therapy.

Help with pre-existing conditions

Because it isn’t underwritten, your client can use Wellbeing Support whether or not they have a pre-existing condition.

Wellbeing Support

Whatever your client’s situation, Wellbeing Support is just a phone call away.

This video helps explain the service and its benefits to your clients.

Wellbeing Support video



Case studies

Naomi's story

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Find out how Wellbeing Support helped Naomi with her mental health.

John's story

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John shares how Wellbeing Support helped him with his chronic condition.

Aisha's story

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Aisha explains how her Wellbeing Support helped her through debt and money worries.  



More Umbrella Benefits

Rehabilitation Support Service

Included as standard with income protection. Supports a quicker return to work, and good physical and mental health.


Fracture Cover

Covers multiple claims a year if your client gets a specified injury.

Available for an additional £5.90 a month on life insurance, critical illness cover, income protection and rental protection up to £4,000 a year.

Private Diagnostics

Access some of the UK’s top consultants and non-invasive diagnostic testing for cardiology, oncology or neurosurgery referrals. Available for an additional £4.50 a month on life insurance, critical illness cover, income protection and rental protection.

Care Concierge

A free telephone service which gives your client and their family access to later life care experts.

Quote and apply with OLP Connect

Submit and track business with our all-in-one pipeline management system.

More from Adviser Protection


Pre-sale support, including underwriting limits, BMI, and how to get an indication of our terms.

Adviser toolkit

Everything to help you help your clients, including calculators, sales aids and case studies.


Explore our library of brochures, forms, guides, and product sales aids for advisers.