We understand how important it is to your clients to manage claims quickly, efficiently and with sensitivity. We try to keep the claims process straightforward and pay out on accepted claims as quickly as possible.


Claim payments made in 2023

Group life insurance icon

Group life insurance

Total paid - £249.4m

Average claim payout - £181,104

Shieid icon

Group income protection

Total paid - £73.7m

Average claim payout - £21,840

critical illness icon

Group critical illness

Total paid - £26.2m

Average claim payout - £90,195



Make a claim

Supporting better health and wellbeing in 2023

Our ‘Be Well. Get Better. Be Supported’ framework provides a comprehensive health and wellbeing support package for both the everyday and the moments that matter the most. Helping employers and their employees through whatever life brings. Take a look at how we’ve supported employees the last year.

claims images

Contact us

Claims queries

0345 026 0094

Lines are open from
8:30am to 5pm Monday to Friday.

We may record and monitor calls.