Customer Service and Sales

About you

Help us get ready to transform our business and embrace digital opportunities – now and tomorrow.

Our culture

Customer satisfaction is our top priority. Our Customer Services and Sales teams work hard to resolve as many inbound queries as possible, and that comes from our ingrained culture of empathy. And while we’re proud of great individual work, we also value the way we come together as a team.

Our people

Fletcher Elliott

Team Manager

“Our service levels have improved since working from home, and that’s because we’re still available for our customers.”

Although it’s been difficult, Fletcher’s team has taken some key lessons from adapting to new ways of working.

Read Fletcher's story

Lucy Humphrey

Sales Team Manager

"I’ve come to understand that Legal & General is about much more than just insurance. I didn’t realise there are so many autonomous business divisions sitting beneath that trademark umbrella!"

For Lucy, her career at Legal & General has enabled her to be the best version of herself even outside her day job.

Read Lucy's story

Gemma Rudden

Knowledge Management & Process Consultant

"I didn’t think I would matter as a person but here, even the people at the top know your name. Regardless of your level of seniority, they genuinely care about your ideas, which has truly made me feel valued."

Read Gemma's story

Bradley Walters

Customer Service Team Manager

"Before I joined Legal & General, I didn’t know very much about the company, or about life insurance to be honest, so I really didn’t know what to expect. What surprised me most was the level of investment in people, and the willingness to go above and beyond to recognise people’s achievements – regardless of their background."

Read Bradley's story

Our roles

Throughout our whole business, we have teams dedicated to working together to give customers an even better experience. Explore just some of these roles below.