Here to help with your Coronavirus (COVID-19) questions

We understand you might have questions or concerns about COVID-19 (Coronavirus) and the effect on your finances, so we’ve put together some answers to common questions and useful information to help give you answers.

We may need to reduce our phone service at times to protect our staff and customers from the spread of Coronavirus, so you may find it quicker to check out our FAQ pages or log in to your online account and send us a secure message.

To get the latest information, choose a link below.

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For most policies and investments, you can manage them online with My Account.

Worried about the markets?

COVID-19 has caused some big moves in markets and that can be uncomfortable for investors. However, short-term unpredictability does not necessarily mean a permanently smaller savings pot. We find at these times it’s best to keep in mind your long-term savings goals and not let short-term market fluctuations get in the way. 

Read the latest articles from our investment experts, how investors can deal with the COVID-19 market impact and why there are several reasons to stick with your ISA in jittery markets. 

We hope that the above information is useful. If you’re uncertain what’s best for your savings, investments and pensions, it might be a good idea to consult a professional financial adviser. You can find a full list of authorised financial advisers in your area here

It is important to remember that past performance is not a reliable indicator of future results, and the value of an investment can go down as well as up. 

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