Member engagement

Manage Your Account is an online pension administration service designed to make it simple for members to manage their workplace pension. It enables them to:

• view their own investments and switch between funds
• review their investment performance
• view and request pension benefit statements
• access retirement planning tools

Our simple-to-use, interactive Retirement Living Standards tool allows members to understand how much income they’ll need in retirement based on the lifestyle they want to have. They’re able to see how their retirement income might be affected if, for example, they choose not to run a car but spend more on holidays. The planner allows members to factor in rent and other annual expenditure and has an option to state whether people are in or outside London, and to display their income before or after tax.

Our retirement planner tool lets members experiment with different variables, such as contribution levels and retirement age, and compare their retirement income options.

They can see the income they might expect to receive from their savings depending on factors such as how much they save and how long they save for, and how they choose to take their benefits when they decide to access their savings. They can also get an idea of the cash lump sums and income that might be generated by the different options such as annuity, income drawdown or taking a cash lump sum.

We offer an online financial wellbeing hub called Go&Live, to further enhance our innovative member engagement proposition and ongoing digital customer journey development.

Members can learn more about financial issues affecting them, through online support with practical tools and, where appropriate, products to meet individual needs.

My Future Now is a free online service that allows members to combine their pensions with ease, providing an intuitive and fully digital pension consolidation experience.

Our ‘WorkSave Choice’ is an online enrolment management service which enables members to:

• view and amend their details
• find out more about their pension and investment options
• opt out if they wish to leave the scheme
• interact directly with us (which saves employers’ time)

Legal & General can provide your members with access to our independent retirement planning advice service.

Our advisers help members understand:

• the types of pension they’ve paid into
• the tax implications of their different retirement options
• how they can access their funds
• how to consider the most appropriate investments for their retirement needs

Legal & General Financial Advice services are suitable to members who live in the UK, have a pension pot of £20,000 or more and are over 45 years old.

Our Legal & General Financial Advice team will support members to identify advice needs and eligibility.

Charges will apply if the member chooses to proceed with one or more of the recommendations provided.

Our Care Concierge service is available to your members free of charge.

It's a confidential telephone advisory service that helps users understand and find later life care.