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Investment support

For customers who opened accounts before 2022

Some of our investments have closed
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Find your lost Legal & General ISA or Unit Trust
Contact us

Important customer notices

Transfer of investments to Fidelity in 2021

We transferred the administration of our personal investing business to Fidelity (Financial Administration Services Limited) during 2021.


Existing customers who opened accounts BEFORE 2022

Holding your investment with us is not a long-term option and services are limited.

You can no longer:

  • Make new applications for our legacy ISAs, Junior ISA or Investment Account (also called Unit Trusts).
  • Make top-up investments into our legacy ISAs or Junior ISA.
  • Set up a Direct Debit payment into your investment(s).
  • Use My Account unless you are already registered.
Current term and conditions.

July 2023

The Legal & General matured investments and the Cash ISA (Barclays) have closed.

If you have been affected by this change, you will have already received advance notice of the change and an information pack in the post. You will also receive confirmation of the change in due course.

Please read all our communications carefully so that you fully understand the impact of the change. If we have requested more information from you, please respond as quickly as possible so that we can return your money. Find out more 

Alternatively, you can also contact us on:

0370 998 0010 (UK)

+44 (0) 2920 276 998 (International)*

Open Monday to Friday 9am to 5pm.
*International call charges will vary.
We will record and monitor calls.

Browse by topic

  • Policy or investor support

    Information on your investments

    Top up via My Account

    Daily fund prices

    Help with My Account

    If you've got any questions about My Account, our Web Support Team will be happy to help. 
    You can call us on 0345 073 0785.

    Subject Access Requests and data protection

    You can check how we collect, store and use your personal data in our Data Privacy Notice. You can also get in touch with us to learn more about how we protect and use your information.

  • Bereavement support

    Bereavement support

    Handling the finances when someone has passed away can be daunting, and far from easy. We'll do everything we can to make it as simple as possible.

    We're here to guide you through each step:

    • How to let us know
    • Which documents you'll need
    • What happens next
    • How to contact us if you need any help.
    Bereavement support Notify us

  • Complaints

    Hands holding a tablet.

    Let us know something has gone wrong

    We work hard to give you the best possible service but if we've let you down, please tell us. We'll try to make things right as quickly as we can.

    How to make a complaint

Stay a step ahead of scams

We'll do everything we can to protect your money, but it's very important for you to stay alert to avoid pension and investment scams. 

Keep your financial information safe and be careful about entering into an investment.

Find out more
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