Important customer notice
For customers who opened accounts before 2022
The transfer to Fidelity of the administration of investments held by most of our personal investing customers was completed in December 2021.
Find out more
For our remaining personal investing customers, please be aware that holding your investment with us is not a long-term option, and some services are now limited. You can no longer:
- Make new applications for our legacy ISAs, Junior ISA or Investment Account (also called a Unit Trust).
- Make top-up investments into our legacy ISAs or Junior ISA.
- Set up a Direct Debit payment into your investment(s).
- Register to use My Account self-serve secure account (note. If you are already registered to use the service, you can continue to do so by logging in.
If you hold an ISA, Junior ISA and/or Investment Account (also called a Unit Trust), you can find your current term and conditions.
News update in January 2023: We are intending to close some Legal & General matured investments and the Cash ISA (Barclays). If you are affected by this latest change, you will receive an information pack in the post during the next few weeks. Please read the pack carefully as it gives you advance notice and further information of the changes. Find out more
You can also contact us on 0370 998 0010 from the UK, or +44 (0) 2920 276 998 for international calls*.
*Open Monday to Friday 9am to 5pm. For international calls, call charges will vary. We will record and monitor calls.
Policy or investor support
Help with My Account
If you've got any questions about My Account, our Web Support Team will be happy to help.
You can call us on 0345 073 0785.
Subject Access Requests and data protection
You can check how we collect, store and use your personal data in our Data Privacy Notice. You can also get in touch with us to learn more about how we protect and use your information.
Handling the finances when someone has passed away can be daunting, and far from easy. We'll do everything we can to make it as simple as possible.
We're here to guide you through each step:
- How to let us know
- Which documents you'll need
- What happens next
- How to contact us if you need any help.
Let us know something has gone wrong
We work hard to give you the best possible service but if we've let you down, please tell us. We'll try to make things right as quickly as we can.
We'll do everything we can to protect your money, but it's very important for you to stay alert to avoid pension and investment scams.
Keep your financial information safe and be careful about entering into an investment.