Closing Statement: Frequently asked questions
I’m worried I’ve lost money from the transfer to Fidelity, can you confirm this isn’t the case?
I’ve received a statement showing a zero balance. Where is my money?
What is a share class conversion and why did you convert my units before the transfer to Fidelity?
The ‘Money In’ and ‘Money Out’ figures in my portfolio summary don’t appear to include all of my transactions, can you tell me why?
Why do you not show me the ‘price’ or the ‘amount’ for the units converted prior to the transfer?