Critical Illness claims

How do I make a Critical Illness claim? 

The easiest way to notify us about a claim is to use My Account.

What information will you need? 

To let us know you want to make a claim you'll need to provide us with: 

  • Policy number
  • Details of the diagnosis/illness 
  • Contact details for your GP/Medical Consultant 

What happens next? 

We'll carry out some basic policy checks to ensure the condition can be considered as a claim 

We'll ask for information about your diagnosis and your Consultant and GP details - if you have any GP or Consultant letters, these will be useful for us. 

Once we've finished discussing your claim, we'll send you some simple forms to sign and return - we can email or send these via post for you 

We'll then take control of your claim and keep you updated throughout the whole process. Please continue to pay your premiums whilst the claim is being assessed.