Home insurance Online Documents FAQs

Online documents are currently available for our Home Insurance Gold, Silver, Extra and Essentials customers. If you've already registered for online documents you can log in and view your policy documents:

If you have received an accountless login email you can access the service contained within your unique email you will have received or you can contact us on 0370 900 0201.

If you are registered on the My Insurance portal go to My Insurance if you need further help then contact us by calling 0370 900 0201.

If you are registered on the My Account portal go to My Account if you need further help then contact us by calling 0345 073 0785.

Frequently asked questions about Online documents

Our frequently asked questions should be able to help you with accessing your policy documents through My Insurance or My Account.

If you need further help, you can contact us online or by telephone