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Care Concierge

A personal service to help with later life care

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If you think that you or someone you know might need care, it can be difficult to know where to start looking or what your options are. Care Concierge is a confidential telephone advisory service that can help you understand and find later life care. Our Care Concierge team have extensive knowledge of the care industry and are completely impartial, allowing you to make an informed decision on the care option that is right for you.

  • Free initial 15 minute consultation to answer any simple care questions you have - no cost, no obligation.
  • Find out if you're eligible for state support and your suitability for financial advice.
  • Personalised support also available with 3 levels of service: Guidance, Research and Liaison.

Whether you just need answers to a few pressing questions, or support finding a care home and understanding the costs, our Care Concierge service can help.

 

Care Concierge – Four levels of service

Our Concierge service has four different levels of service, giving you the flexibility to choose the package of support that will best help you understand, find or fund your care.

15-Minute Consultation (Free)

Speak to our care experts to get answers to any straightforward care questions you might have. They can also assess whether you are entitled to any state funding for care.

Guidance (£60)

In addition to your 15-minute consultation, get more detailed information and guidance from our care experts about your care options during a 30-minute call. You'll also receive an email detailing your conversation and the information given.

Research (£300)

As well as having access to the guidance service, our research tier can help if you're looking for the availability and pricing information of care providers in your area. After discussing your care needs our experts will build a comprehensive report of local providers and share this with you.

Liaison (£600)

Our liaison service provides everything covered by research and allows you to benefit from the experience and knowledge of our care experts, who can act on your behalf to talk with health and social care professionals or negotiate the best care rates.

Tier What's involved Guidance £60 Research £300 Liaison £600 
Telephone support from an expert 30 minute telephone consultation
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  Extensive further telephone consultations with you and your family
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  Telephone liaison with Local Authority, hospital discharge, social workers and care providers on your behalf.
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Care planning An understanding of what care is needed and how to arrange this care
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  Care plan of suitable care options and providers tailored to your needs
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  Scheduling care provider meetings or organising care home tours
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Care
funding
Guidance on typical care costs and the ways of paying for your care
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  Review all funding options and relevant benefits for your situation, including local authority and NHS support
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  Negotiation of care costs on your behalf
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Care
follow-up
Email summarising everything
discussed, care guides tailored to your situation, and list of relevant services
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  Detailed personalised plan tailored to your personal needs
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  12-week review and monitoring of the care undertaken
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There’s a lot to consider when looking for care, and it’s important that you or your loved one get the support they need.

Whether you’re not sure where to start, need help to understand what care is needed, or are worried about the cost of care, we can help. 

What we can do:

  • We’ll help you find the right care, regardless of what type of care is needed.
  • Our experts can help you find care as quickly as possible, in as little as 24 hours if needed.
  • Care is often an unexpected and costly expense. We're here to make sure you understand your funding and benefit options that might be available to you, so you can get the very best care you can afford.
 

Signing up is quick and easy, and you can chose to submit payment securely via telephone if you choose to upgrade your service.

Your first telephone consultation is free. It can last up to 15 minutes and there’s no need to proceed with any further services afterwards. If you do want further support, you could take up one of the following Care Concierge services, based on your needs.

Get in touch

To speak to one of our team about your care needs, call us on

Freephone 0800 086 8170

Monday to Friday 9am – 5pm

We may monitor and record calls

It’s your responsibility to choose a suitable care provider. We are not responsible for providing any care or assessing clinical needs. We don’t guarantee any specific care provider’s information or service. You should not engage any care provider if you have
any doubts or concerns about them. We are not part of any contract between you and your care provider.

  • For a free 15 minute call with our care experts, call Freephone 0800 086 8170. Open Mon-Fri, 9am-5pm. We may record and monitor calls.