01 December 2023

A year of tech improvements

By Claire Askham, Head of Mortgage Sales at Buckinghamshire Building Society

It’s been a busy year of change here at Buckinghamshire Building Society, with a huge focus on improving our digital presence and related systems.

An entire redesign of our intermediary website was the first order of business, adding a suite of affordability calculators covering residential, buy-to-let and expat buy-to-let options. An interactive criteria tool gives real-time access to every section of our lending policy, broken down into easy to navigate sections whilst the events calendar lets you know where you can meet our Key Account Managers face to face at industry events around the country.

To further improve our service, we employed additional colleagues, both in the business development team and the mortgage administration teams. We also redesigned the application process, streamlining it to save time and improve our application to offer timescales.

Following a full review of our lending policy in the second half of 2024, and to support your clients with missed payments and credit blips, we made a number of changes to our Credit Matrix. You can download a copy of our matrix here…

At lastly a BIG THANK YOU to all our lovely mortgage brokers, without your support in 2023 none of this would have been possible so thank you

We’ve got so much more to come in 2024…

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