Service updates

Legal and General are committed to providing products that meet our customers' needs and offer fair value. We have built a customer centric approach to product development with robust governance processes to ensure we meet customer needs and regulatory requirements as a manufacturer of insurance products.

PS 21/5 introduces, amongst other things, a number of FCA Rules (and Guidance) which seeks to clarify and enhance the governance connected to the VFM assessment currently undertaken by insurance firms and distributors.

A new live chat function has been added to your clients’ My Account service, so they can contact us directly with any questions or queries.

You can now put your clients on risk sooner with our new digital Declaration of Health form for new business. Complete the form on behalf of your customer quickly and easily in OLP Connect.

We’ve made improvements to the way we communicate decisions to you on applications where the customer may already have an existing policy with us.

We’ve developed our online pre-sales underwriting tool to give you more visibility.

Our live webchat service is now available on Saturdays from 9am-1pm.

Whether you’re getting a quote or making a full application on behalf of your client, you are required to share a copy of our privacy policy with your client as part of our Terms of Business.

Whether you store or process Legal & General data or not, it is important that you follow basic cyber security controls in order to protect your business from key risks and threats such as ransomware and data leakage. The attached document is designed to help you think about security and apply the most appropriate controls for your own organisation.